Education:
FERRIS STATE UNIVERSITY – Big Rapids, MI
Information Security and Intelligence, Digital Forensics –
2007-Present GPA: 3.8/4.0
GRAND RAPIDS COMMUNITY COLLEGE – Grand Rapids, MI
Transfer credits for Ferris State University –
2007-Present GPA:
3.9/4.0
Employment History:
Security Analyst Intern, September 2011 to December 2011,
MediaMall Technologies Inc., New York, NY
- Performed a detailed software security analysis
- Delivered a report describing the discovered security vulnerabilities
- Made recommendations for improving software security
Technical Support Team Lead, February 2010 to Present, MediaMall Technologies Inc., New York, NY
- Trained and managed a team of support agents
- Handled escalated issues, including licensing issues, upset customers, and refunds
- Helped customers resolve issues and answered questions via email
IT Project Technician, July 2007 to January 2009 Trillium Staffing Solutions – Corporate, Kalamazoo, MI
- Primary responsibility was network administration
- Developed and modified scripts and programs for network administration and automation
- Handled all purchasing of IT equipment, and developed and maintained relationships with vendors
Desk-side Management Support Technician (Short-term Contract), September 2006 to December 2006, Pfizer, Kalamazoo, MI
- Worked in a team to pick-up PCs for maintenance and replacement
- Performed on-site technical support for hardware and software issues
- Installed hardware and software during maintenance as per client’s needs
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