My Résumé

A full copy of my resume (in PDF format) is available for download via the link at the bottom of this post.

Ferris State University, Grand Rapids, MI 2007-Present
Bachelor of Business in Information Security and Intelligence GPA: 3.7
Anticipated graduation date: June 2010

Western Michigan University, Kalamazoo, MI 2006-2007
Bachelor of Science in Computer Science GPA: 3.0

  1. Experienced in various scripting and programming languages (VBScript, Perl, PHP and others).
  2. Knowledgeable in the field of digital forensics and the tools of that field.
  3. Experienced with Cisco VOIP phones and various networking hardware.
  4. Proficient in network and Active Directory administration.
  5. Experienced in computer/information security on servers, workstations and networks.

Tech Support Team Lead, February 2010 to Present, MediaMall Technologies, New York, NY
  • Provide technical support for customers via email and online forums.
  • Review support tickets and perform spot checks for problems.
  • Handle escalated support tickets, refunds, and customer software licenses.
  • Attend weekly meetings to provide input and reports.
  • Help team members with problems and tickets.
IT Project Technician, July 2007 to January 2009, Trillium Staffing Solutions – Corporate, Kalamazoo, MI
  • Back end programming for databases and work flow automation.
  • Made decisions concerning anti-virus solutions and maintained the AV administration servers.
  • Developed “Web 2.0” marketing campaigns targeting various mediums (Facebook, MySpace, job boards, blogs…)
  • Concentrated on Search Engine Optimization (SEO)
  • Handled all purchasing of IT equipment and developed and maintained relationships with vendors.
  • Developed and modified scripts and programs for network administration and automation.
Desk-side Management Support Technician, September 2006 to December 2006, Pfizer, Kalamazoo, MI
  • Picked up laptops and workstations scheduled for maintenance and set delivery times.
  • Performed on-site technical support using administrative accounts and tools.
  • Installed hardware and software during maintenance as per client’s needs.
  • Worked with other DMS Technicians in a team to complete each day’s scheduled appointments and tasks.
  • Exceeded expectations by finishing the project 5 weeks ahead of schedule.
    1. President, Kalamazoo-Portage Robotics League, non-profit organization, 2005-Present
    2. FIRST LEGO League Robotics Coach, 2005-Present
    3. President, Engineering Robotics Club, Student Chapter, 2005-2007
    4. Member, Society of Woman Engineers, Student Chapter, 2005-2006