Résumé

A full copy of my resume (in PDF format) is available for download via the link at the bottom of this post.

Education:

FERRIS STATE UNIVERSITY – Big Rapids, MI
Information Security and Intelligence, Digital Forensics – 2007-Present          GPA: 3.8/4.0

GRAND RAPIDS COMMUNITY COLLEGE – Grand Rapids, MI
Transfer credits for Ferris State University – 2007-Present                             GPA: 3.9/4.0

Employment History:

Security Analyst Intern, September 2011 to December 2011, MediaMall Technologies Inc., New York, NY
  • Performed a detailed software security analysis
  • Delivered a report describing the discovered security vulnerabilities
  • Made recommendations for improving software security

Technical Support Team Lead, February 2010 to Present, MediaMall Technologies Inc., New York, NY
  • Trained and managed a team of support agents
  • Handled escalated issues, including licensing issues, upset customers, and refunds
  • Helped customers resolve issues and answered questions via email

IT Project Technician, July 2007 to January 2009 Trillium Staffing Solutions – Corporate, Kalamazoo, MI
  • Primary responsibility was network administration
  • Developed and modified scripts and programs for network administration and automation
  • Handled all purchasing of IT equipment, and developed and maintained relationships with vendors

Desk-side Management Support Technician (Short-term Contract), September 2006 to December 2006, Pfizer, Kalamazoo, MI
  • Worked in a team to pick-up PCs for maintenance and replacement
  • Performed on-site technical support for hardware and software issues
  • Installed hardware and software during maintenance as per client’s needs

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